• Terms and conditions of the online shop
    • 1 Introductory provisions
    1. The Official Shop of FKS Stal Mielec available at the Internet address www.sklep.stalmielec.com is run by FKS Stal Mielec S.A. with its registered office in Mielec (39-300 Mielec) at ul. registered in the National Court Register by the District Court in Rzeszów, XII Economic Department under KRS number 0000849790, NIP 8172197381, REGON 386520890.
    1. These Terms and Conditions are addressed to Consumers and set out the rules and procedure for concluding a Distance Selling Agreement with a Consumer via the Shop.
    • 2 Definitions

    Consumer – a natural person concluding a contract with the Seller as part of the Shop, the subject of which is not directly related to his/her economic or professional activity.

    Seller – FKS Stal Mielec S.A with its registered office in Mielec, ul. Solskiego 1, postal code 39-300 Mielec, entered into the National Court Register by the District Court in Rzeszów, XII Economic Department under KRS number 0000849790, NIP 8172197381, REGON 386520890.

    Customer – any entity making purchases through the Store.

    Entrepreneur – a natural person, a legal person and an organisational unit that is not a legal person but to which a separate act grants legal capacity, performing a business on its own behalf, which uses the Store.

    Shop – online shop operated by the Seller at the Internet address www.sklepstali.pl

    Distance contract – a contract concluded with a Customer within an organised distance contracting system (within the Shop), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the conclusion of the contract.

    Rules and Regulations – these rules and regulations of the Store.

    Order – the Customer’s declaration of will placed via the Order Form and aiming directly at concluding a Contract for Sale of a Product or Products with the Seller.

    Account – Customer’s account in the Shop, in which the data provided by the Customer and information about Orders placed by him/her in the Shop are collected.

    Registration form – a form available in the Shop, enabling the creation of an Account.

    Orderform – an interactive form available in the Store which enables placing an Order, in particular by adding Products to the Basket and defining terms of the Sales Agreement, including manner of delivery and payment.

    Basket – an element of the Shop’s software in which the Products selected by the Customer for purchase are visible, as well as the possibility of determining and modifying the Order’s data, in particular the quantity of the Products.

    Product – a movable item/service available in the Store which is the subject of a Sales Agreement between the Customer and the Seller.

    SalesAgreement – a contract of sale of a Product concluded or entered into between the Customer and the Seller via the Internet Shop. The Sales Agreement is also understood – according to the characteristics of the Product – as the contract for the provision of services and the contract for a specific work.

    • 3

    Contact with the shop

    1. Seller’s address: 1. Solskiego Street 39-300 Mielec
    2. Seller’s e-mail address: sprzedaż@stalmielec.com
    3. Seller’s phone number: +48 606 196 676

    Seller’s bank account number: PKO BANK POLSKI SA 92 1020 4913 0000 9402 0177 9719

    1. The Customer may communicate with the Seller using the addresses and telephone numbers given in this paragraph.
    2. The Customer may communicate with the Seller by telephone during the hours: 9:00 – 17:00 from Monday to Friday
    • 4

    Technical requirements

    In order to use the Shop, including browsing the Shop’s range and placing orders for Products, the following are necessary:

    1. a final device with access to the Internet and a web browser
    2. an active electronic mail (e-mail) account,
    3. cookies enabled,,
    4. flashPlayer installed.
    • 5

    General information

    1. To the fullest extent permitted by law, the Seller shall not be held liable for any disruptions, including interruptions in the functioning of the Shop caused by force majeure, unauthorised actions of third parties or incompatibility of the Shop with the technical infrastructure of the Customer.
    2. Browsing through the Shop’s assortment does not require creating an Account. Placing orders by the Customer for products in the Shop’s assortment is possible either after creating an Account in accordance with the provisions of § 6 of the Terms and Conditions or by providing the necessary personal and address data which enables the fulfilment of the order without creating an Account.
    3. Prices given in the Store are given in Polish zloty and are gross prices (including VAT).
    • 6

    Creating an Account in the Shop

    1. In order to set up an Account in the Shop, you need to fill in the Registration Form. It is necessary to provide the following data: name, surname, address, e-mail address, contact telephone, acceptance of the regulations.
    2. Creating an Account in the Shop is free of charge.
    3. Logging into an Account takes place by providing a login and password established in the Registration Form.
    4. The Customer has the possibility of deleting the Account at any time, without giving any reason and without incurring any fees on this account, by sending an appropriate request to the Seller, in particular via e-mail or in writing to the addresses given in § 3.
    • 7

    Rules for placing an Order

    To place an Order you must:

    1. log into the Shop (optional);
    2. select the Product that is the subject of the Order and then click on the “Add to basket” button (or equivalent);
    3. log in or use the option of placing an Order without registration;
    4. if the option of submitting the Order without registration has been selected – fill in the Order Form by entering the data of the recipient of the Order and the address to which the Product is to be delivered, select the type of shipment (method of delivery of the Product), enter the data for the invoice, if different from the data of the recipient of the Order,
    5. click the button “Order and pay”/click the button “Order and pay” and confirm the order by clicking on the link sent in the e-mail,
    6. select one of the available payment methods and, depending on the payment method, pay for the Order within the specified deadline, subject to § 8 item 3.
    • 8

    Delivery and payment methods offered

    1. The Customer may use the following methods of delivery or collection of the ordered Product:
    1. Postal consignment, cash on delivery,
    2. Courier delivery, cash on delivery,
    3. Personal collection available at: 1 Solskiego Street, 39-300 Mielec
    1. The customer may use the following payment methods:
    1. Payment on delivery
    2. Payment on delivery
    3. Payment by bank transfer to the Seller’s account
    4. Electronic payment
    5. Payment by credit card.
    1. Detailed information on delivery methods and acceptable payment methods can be found behind the Shop pages.
    • 9

    Performance of the sales contract

    1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer places an Order by means of the Order Form in the Online Shop in accordance with § 7 of the Terms and Conditions.
    2. After placing an Order, the Seller shall immediately confirm its receipt and simultaneously accept the Order for fulfilment. Confirmation of receipt of the Order and its acceptance for processing shall be made by the Seller sending to the Customer the relevant e-mail message to the Customer’s e-mail address provided during the Order placement process, which contains at least the Seller’s statements of receipt of the Order and its acceptance for processing as well as confirmation of concluding the Sales Agreement. As soon as the Customer receives the above email, the Sales Agreement between the Customer and the Seller is concluded.
    3. In the event that the Customer chooses:
    1. payment by bank transfer, electronic payment or payment card, the Customer is obliged to make the payment as soon as the Sales Agreement is concluded – otherwise the order will be cancelled.
    2. payment on delivery, the Customer is obliged to make the payment on delivery.
    3. payment in cash on delivery, the Customer is obliged to make payment on delivery within 3 days from the day of receiving information that the parcel is ready for collection.
    1. If the Customer has chosen a method of delivery other than personal collection, the Product shall be dispatched by the Seller within the period indicated in its description (subject to paragraph 5 of this section), in the manner chosen by the Customer when placing the Order.
    2. A If Products with different delivery times are ordered, the delivery date shall be the longest date given.

    B Where Products with different delivery times are ordered, the Customer shall have the option of requesting delivery of the Products in instalments or delivery of all the Products once the entire order has been completed.

    1. The start of the deadline for delivery of the Product to the Customer is calculated as follows:
    1. If the Customer chooses the method of payment by bank transfer, electronic payment or payment card – from the date of crediting the Seller’s bank account.
    2. If the Customer chooses cash on delivery payment method – from the date of the conclusion of the Sales Agreement,
    1. If the Customer chooses to collect the Product in person, the Product will be ready for collection by the Customer on the date indicated in the Product description. The Customer will additionally be informed by the Seller about the readiness of the Product for collection by sending an appropriate e-mail message to the Customer’s e-mail address provided during the placement of the Order.
    2. When ordering Products with different readiness for collection dates, the Customer has the option to collect the Products in parts (according to their readiness for collection) or to collect all the Products once the entire order is completed.
    3. The start of the deadline for the Products to be ready for collection by the Customer is calculated as follows:
    1. If the Customer chooses the method of payment by bank transfer, electronic payment or payment card – from the date on which the Seller’s bank account is credited.
    2. If the Customer chooses the method of cash on delivery in person – from the date of conclusion of the Sales Agreement.
    1. Delivery of the Product takes place in Europe.
    2. Delivery of the Product to the Customer is chargeable, unless the Sales Agreement states otherwise. The Product delivery costs (including transport, delivery and postal fees) are indicated to the Customer on the web pages of the Online Shop under “Delivery Costs” and in the course of placing the Order, including at the moment of expressing the Customer’s will to be bound by the Sales Agreement.
    3. Personal collection of the Product by the Customer is free of charge.
    • 10

    Right of withdrawal

    1. The Consumer may withdraw from the Sales Contract within 14 days without giving any reason.
    2. The period referred to in paragraph 1 shall begin with the delivery of the Product to the Consumer or to a person designated by the Consumer other than the carrier.
    3. In the case of a Contract which involves multiple Products which are delivered separately, in lots or in parts, the period referred to in paragraph 1 shall run from the delivery of the last item, lot or part.
    4. In the case of a Contract which involves the regular delivery of Products over a fixed period of time (subscription), the period indicated in paragraph 1 shall run from taking possession of the first item.
    5. The consumer may withdraw from the Contract by submitting a statement of withdrawal from the Contract to the Seller. Sending the statement by the Consumer before the deadline for withdrawal from the Contract shall be sufficient to meet the deadline.
    • 11

    Complaint and warranty

    1. The Sales Agreement covers new and used Products. The condition of each used Product is described in detail on the Shop pages. The Seller is obliged to provide the Customer with a defect-free item.
    1. In case of a defect in goods purchased from the Seller, the Customer has the right to make a complaint based on the warranty provisions of the Civil Code. If the Customer is an Entrepreneur, the parties exclude liability under warranty.
    1. The complaint should be submitted in writing or by e-mail to the Seller’s addresses specified in these Terms and Conditions.
    2. It is recommended to include in the complaint, among others, a brief description of the defect, the circumstances (including the date) of its occurrence, the data of the Customer making the complaint, and the Customer’s request in connection with the defect of the goods.
    1. The Seller shall respond to the complaint request immediately, no later than within 14 days, and if it does not do so within this period, it shall be deemed that the Customer’s request is justified.
    1. Goods sent back under the complaint procedure should be sent to the address specified in § 3 of these Terms and Conditions.
    • 12

    Out-of-court complaint and redress procedures

    1. Detailed information about the consumer’s possibility to use out-of-court ways of dealing with complaints and pursuing claims, as well as rules of access to these procedures are available at the offices and websites of district (city) consumer ombudsmen, social organisations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection and at the following internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php http://www.uokik.gov.pl/wazne_adresy.php.
    2. The consumer has the following exemplary possibilities of using out-of-court ways of dealing with complaints and claims:
    1. The Consumer is entitled to apply to the permanent amicable consumer court referred to in Article 37 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws of 2014, item 148, as amended) to resolve a dispute arising from the Agreement concluded with the Seller.
    2. The Consumer shall be entitled to apply to the provincial inspector of the Commercial Inspection, pursuant to Article 36 of the Act of 15 December 2000 on Commercial Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings for the amicable settlement of a dispute between the Consumer and the Seller.
    3. The Consumer may obtain free assistance in resolving a dispute between him and the Seller, also using the free assistance of a district (city) consumer ombudsman or a social organisation whose statutory tasks include consumer protection (e.g. Federation of Consumers, Association of Polish Consumers).
    • 13

    Personal data in the Online Shop

    1. The administrator of the Customers’ personal data collected via the Online Shop is the Seller.
    2. Customers’ personal data collected by the administrator via the Online Store are collected for the purpose of fulfilling the Sales Agreement, and if the Customer agrees – also for marketing purposes.
    3. Recipients of personal data of the Customers of the Online Store may be:
    1. In the case of a Customer who uses postal or courier delivery method in the Online Store, the Administrator makes the collected personal data of the Customer available to the selected carrier or intermediary performing the delivery on behalf of the Administrator.
    2. When a Customer uses electronic or credit card payment method in the Internet Shop, the Administrator shall make available the collected personal data of the Customer to a selected entity handling the above-mentioned payments in the Internet Shop.
    1. The Customer has the right to access and correct his/her data.
    2. The provision of personal data is voluntary, although the failure to provide the personal data specified in the Terms and Conditions necessary to conclude the Sales Agreement results in the impossibility to conclude this agreement.
    • 14

    Final provisions

    1. Contracts concluded through the Internet Shop are concluded in the Polish language.
    2. The Seller reserves the right to make changes to these Terms and Conditions for important reasons, i.e.: changes to the law, changes to methods of payment and delivery – to the extent that these changes affect the implementation of the provisions of these Terms and Conditions. The Seller shall inform the Customer about each change at least 7 days in advance.
    3. In matters not regulated in these Terms and Conditions, generally applicable provisions of Polish law shall apply, in particular: Civil Code; Act on Provision of Electronic Services; Act on Consumer Rights, Act on Personal Data Protection.
    4. The Customer has the right to use out-of-court ways of dealing with complaints and claims. For this purpose, he/she may submit a complaint via the EU ODR online platform available at: http://ec.europa.eu/consumers/odr/.